We believe that the so-called service is when you need us, we are just by your side! So, if you need us, please call us at any time: 18221169058 / 18165929688 (Mr. Wang), we are always here!
Details create moving, Jinyun not only pursues the excellence of products, but also stresses the considerate service. Depending on the products as life, it runs through the pre-sale, sale and after-sale service throughout the life of products, striving to create more added value for customers.
Installation, commissioning, acceptance and training
1、 After the laser equipment is transported to the factory, the customer can prepare the power supply and foundation and put the equipment in place. After the laser equipment is transported to the factory, the worker will inform Jinyun laser to send engineering and technical personnel to the site for installation and debugging.
2、 Before installation and commissioning, the customer and Jinyun laser personnel shall jointly open the box, clear the attached accessories and technical documents according to the contract quantity and packing list, and sign them in time.
3、 Jinyun laser debugging personnel provide special tools and checking tools for installation and debugging, and other general tools and measuring tools are provided by customers.
4、 Jinyun laser engineering and technical personnel will conduct comprehensive system, operation and maintenance training for customers on the site of equipment installation and commissioning.
The training contents include:
General knowledge of laser safety protection;
The basic principle of laser;
Equipment system composition;
Random software operation;
Equipment operation and precautions;
Daily equipment maintenance, laser adjustment and spare parts replacement operation skills;
The training time is about 3 days.
Warranty and service
1、 Warranty
Since the date of acceptance, the equipment host is guaranteed for 12 months free of charge. During the warranty period, if the equipment can not work normally, Jinyun laser will send engineering and technical personnel to the customer's site for treatment after receiving the customer's notice and within the specified time of after-sales service. If the parts are damaged due to abnormal use, the cost of parts will be charged. After the warranty period, Jinyun laser is still responsible for the maintenance service of the equipment, but it has to charge the cost fee and maintenance service fee according to the situation.
2、 Services
Details create moving, Jinyun not only pursues the excellence of products, but also stresses the considerate service. Depending on the products as life, it runs through the pre-sale, sale and after-sale service throughout the life of products, striving to create more added value for customers.
Pre sales service
1. Provide technical consultation: we will provide customers with any professional technical and price consultation according to their needs within 1 hour, and mail relevant samples and product information, or give quick reply to any problems concerned by customers in time, such as the application difference of processing technology in different materials, the relationship between processing time and pattern, etc.
2. Provide inspection reception: we welcome customers to visit the company anytime and anywhere, and provide any convenient conditions for customers.
On sale service
1. No matter foreign customers or domestic customers, no matter our old customers or our new friends, no matter whether the contract amount is large or small, we will treat every customer with integrity, fairness, enthusiasm and strictness.
2. We are honest and trustworthy, quality and quantity to strictly implement the terms of the contract, and provide customers with value-added services, such as free technical personnel door-to-door installation, training and so on.
after-sale service
We have established a global after-sales service information processing system to track customers 24 hours a day.
1. Enjoy free software upgrade from the date of purchase.
2. From the date of purchase, you can participate in various technical training courses free of charge at any time
3. At the domestic maintenance service point, we promise to provide on-site service and repair within 24 hours within 300 km, and repair within 72 hours beyond 300 km. For foreign customers, we will reply within 10 hours and provide maintenance service within 72 hours.
